Terms + Conditions
TERMS + CONDITIONS
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
USE OF WEBSITE
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
LINKS TO AND FROM OTHER WEBSITES
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
EXCLUSION OF LIABILITY
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Once a customer has entered into a contract that stipulates products are to be printed, embroidered or both we refer to the terms and conditions set out below.
1.16 Goods that have been embellished at the request of the customer are exempt from our usual refund procedure.
Goods that are delivered with embellishment that later prove to be faulty will be exchanged for another garment without cost to the customer.
Any garment that has been out-sourced for printing or embroidery is exempt from our estimated delivery times on our website and is subject to a specific estimate available from any member of our sales team at any point during the order.
Once embroidery or printing has been started, eg garments opened from packaging and subjected to personalisation orders cannot be canceled or refunded.
1.17 Cross the Line Sports Limited will refund goods ordered on this website that are returned in acceptable condition. This is to be as received, not worn/used or embellished.
Personalised items or made to order garments are not refundable unless delivered faulty or incorrectly.
We ask that you package the relevant item(s) securely and send it to us so that we receive it within 14 working days of the date that the item was delivered to you.
If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 14 days.
For your protection we recommend you use a recorded-delivery service when returning goods.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty or a substitution has been made. As soon as we receive notice of your cancellation of the order we will refund the relevant part of the purchase price for that item.
We do not refund the cost of shipping the original goods unless the item is found to be faulty. In the case of one out of several items purchased being found to be faulty we will collect the faulty goods and ship a replacement but if a refund is requested for this item the shipping cost will not be refunded.
1.18 – All currencies displayed on this website are to be used by the customer as a guide and any transactions made will be conducted in £GBP by our secure payment providers.